Burlap fabric and burlap bag orders are shipped via UPS and UPS shipping costs are passed on to the customer. All orders typically ship out within 1 - 5 business days. We don't guarantee express shipping services for late shipments and we ask that our customers give us enough advance notice to ship UPS ground in order to meet hard deadlines.
Shipping International: We ship to addresses in the Continental United States only.
Shipping Canada: For items not available on hometex.ca (our Canadian partners), we can ship items to most addresses in Canada and all orders are charged in US dollars. Please be aware that shipping costs will be higher because of duties. International customers are responsible for duties associated with merchandise crossing the border. Call us for more details 1-800-238-0005.
All returns must be made within 30 days of purchase and are subject to a 20% restocking fee. Credit will only be applied to merchandise only provided that the fabric has been unaltered in any way shape or form and returned in the exact same condition it was received in. All published sizes of our merchandise is approximate and is not guaranteed and the same return conditions apply. We also do not guarantee colors as color dyes can vary. As well, understand that our natural batch colors may vary based on batch or tightness of weave (as well as our dye lots for our colored burlap) and not guaranteed to look the same from roll to roll. Any items that are received dirty or defective we retain the right to replace at no charge. If customer declines this arrangement then they are entitled to a merchandise refund only and shipping charges associated with that order would not be refunded. All claims for orders that may be missing merchandise must be made within 30 days of purchase in order for it to be honored.
All custom orders are non-refundable.